Isuzu Trucks’ extended warranty offers peace of mind

Isuzu Trucks is offering customers the option to extend the standard two-year warranty to five years and up to 700,000km when they purchase new trucks.

Craig Uren, senior vice president: revenue generation at Isuzu, says the company is committed to helping its customers keep their trucks on the road for longer, and guarantees the vehicles’ durability and reliability. “With the extended warranty on offer, for a nominal upfront cost of the purchase price of the truck, you are getting more than double your normal warranty,” he notes.

A compelling choice for fleet owners

An extended warranty can be a compelling choice for truck fleet owners of for several reasons:

• Cost predictability: An extended warranty provides fleet owners with a predictable budget for maintenance and repairs. It covers the cost of unexpected repairs that may arise during the warranty period, reducing the financial burden on the fleet owner.
• Ease of doing business: Trucks are a crucial asset for fleet owners, and any downtime can result in significant revenue loss. With an extended warranty, repairs are often expedited, minimising the time the truck spends off the road. This helps fleet owners maintain their operational efficiency and meet their delivery schedules.
• Enhanced coverage: Extended warranties often offer coverage for a broader range of components and systems than standard warranties. This can include major engine and transmission components, electrical systems, emissions control systems, and more. The extended coverage provides fleet owners with peace of mind and protects them from potentially expensive repairs.
• Manufacturer support: Opting for an extended warranty from the truck manufacturer or an authorised dealer ensures that repairs are performed by qualified technicians using genuine parts. This can help maintain the truck’s reliability, performance, and overall value over its lifespan.
• Whole life cost saving: While there is a small upfront cost associated with purchasing an extended warranty, it can potentially save fleet owners money in the long run. The warranty coverage can offset the expenses of major repairs, which can be significantly higher than the cost of the warranty itself. This can result in overall cost savings for the fleet owner.

How it works

Currently, when customers buy any Isuzu truck it already comes with a standard two-year warranty. However, buyers of new trucks have the option to extend their warranty for a small cost – anything from R5,000 to R7,500 depending on the model.

“The warranty guarantees the truck against breakdowns and mechanical failure for its duration, as long as the customer correctly maintains their truck according to the maintenance schedule in the owner’s manual,” explains Uren.

Customers will need to elect to purchase the extended warranty at the same time as they purchase the new vehicle. “So, for example, if you buy your truck today, an extended warranty cannot be purchased six months down the line,” he adds. “If a failure occurs and the customer has maintained their truck according to the schedule, Isuzu will ensure the issue is resolved and return the truck to its original specification. Owning and using your Isuzu enables you and your organisation to continue to build your business with the total value offered by our trucks.”