White Horse Carriers bets on CarLo

White Horse Carriers, based in Kempton Park, is a South African subsidiary of Bolloré Logistics, a major global player in the logistics industry. The French group operates over 600 branches in 109 countries and employs over 19 000 people. The company has decided to invest in the European premium transport management system (TMS) CarLo.

Since the company went live with the all-in-one freight forwarding software in September 2021, White Horse Carriers has experienced many of the advantages of CarLo in its day-to-day work. According to company management, Soloplan was the only provider on the market that was able to meet all its requirements in South Africa. Scalability, flexibility, and adaptability of the programme solutions were key criteria in the selection of the forward-looking software partner. Even for extraordinary standardised transport management system tasks, CarLo has been able to offer innovative solutions and even completely automate processes. By using CarLo, White Horse Carriers has optimised classic planning, as well as administrative activities in the daily work of freight forwarders. This includes pay sheet management, the creation of invoices, and status reports to individual customers.

“The administrative steps in transport planning have been significantly simplified by using our new TMS from Soloplan. There are incomparable advantages, from the organisation of trip pay sheets, to invoicing and reporting (especially customer tracking), to asset management,” says a White Horse Carriers spokesperson.

The company’s employees found the changeover to the TMS totally seamless, learning how to use the new programme quickly and easily thanks to CarLo’s intuitive user interface and the excellent support provided by the software experts from Soloplan’s South African subsidiary. The layouts are fully customisable, and the software even allows individual user profiles to be created and shared with different groups of people. This means that the right interface can be found to enable each employee in the company to work efficiently.

White Horse Carriers has also experienced considerable time saving since the go-live with CarLo. “The time required to fully complete all process steps of a shipment (booking, scheduling, execution, invoicing, and collection) has been reduced by an impressive 50%. This means that a controller can comfortably handle double the previous workload,” the spokesperson elaborates.

The most convincing feature for White Horse Carriers is the price- and rate-calculation function of the CarLo software. Through this smart and innovative feature, calculation and pricing can be fully automated.

Added value is also provided by the customisable report creation, which has facilitated the creation of more than 30 different business reports in less than two weeks, including financial, customer, and fleet management reports. In addition to the TMS CarLo, White Horse Carriers benefits from the smart add-ons CarLo inMOTION (for fleet management) and CarLo inTOUCH, a comprehensive telematics system that makes order management a breeze.

“CarLo inMOTION can be set up so that we can manage and overview our fleet management costs for every individual vehicle in detail. It gives us full transparency and traceability of our expenses throughout the month, year, and beyond,” says the spokesperson. “CarLo inTOUCH can also be customised to our exact needs and requirements, effectively driving the digitalisation of our proof of delivery (POD). In addition, the innovative telematics system helps us promote transparency in driver communication and operational order processing, in line with our business requirements. The application’s customisable checklists and communication features are outstanding.”

Going forward, White Horse Carriers would like to implement Soloplan’s software solutions in other African countries to fully optimise the many challenging processes in transport logistics.