TruckStore’s expansion signals growth in South Africa’s used truck market

Used truck sales company, TruckStore, has branched out! CLARE PETRA MATTHES reports that the second-hand truck dealer business now boasts a total of 10 TruckStore agents nationwide, in addition to its head office in Centurion.

Although the pandemic brought parts of the world to a standstill, TruckStore has seen significant growth over the past couple of years. That’s according to Thabo Moloi, general manager of used trucks and buses at Daimler Truck Southern Africa (DTSA).

The extended network of agencies has strengthened the company’s presence in the market and enhanced its accessibility and convenience to customers and partners.  “No matter the brand or manufacturer, TruckStore, part of Daimler Truck Southern Africa, is the place to buy used trucks,” he asserts.

Personalised attention guaranteed 

Moloi explains that TruckStore’s decentralised strategy allows the company to meet the requirements of second-hand truck clients across South Africa. It also guarantees personalised attention and effective service delivery.

“Customers want to touch, feel, and experience commercial vehicles before making that big purchase. We can now meet clients where they are, and provide individualised service and assistance based on their needs, as well as increase operational efficiency, thanks to our TruckStore agency model.

“Building a robust network of agents is strategically important. TruckStore’s success is a direct result of the company’s dedication to offering a top-notch purchase experience to its customers: TruckStore is now in your area,” says Moloi. 

He adds that the company’s commitment to customer satisfaction drives every aspect of its operations, “from standardised service protocols to quality inspections – as we strive to ensure a seamless customer experience”.

Focus on honesty, professionalism, and customer-first mentality

Moloi highlights that, by collaborating with the DTSA dealer network, the company’s principles of honesty, professionalism, and customer-first mentality are upheld. He affirms that the TruckStore agents are essential members of the TruckStore family and not just sales representatives, maintaining the brand’s reputation and providing excellence at every turn.

“What distinguishes us at TruckStore is our multifaceted approach,” says Moloi. “First and foremost, it’s the quality of our products backed by the immense strength of Daimler Truck, a global leader in the trucking industry.

“Moreover, our unique agency model sets us apart, ensuring that we are present where our customers are, across all major cities. This allows operators to deal with a local TruckStore agent and have first-hand experience of TruckStore product and service offerings irrespective of where they are in the country. The level of professionalism and service excellence offered by TruckStore – whether at our Centurion headquarters or through our network of agents – is unparalleled. 

“We go beyond the sale, providing continuous support and service to uphold the trust our customers place in us. These principles are deeply ingrained in our values and drive every aspect of our operations,” he stresses.

The expansion of TruckStore’s network of agents has been widely applauded, with clients praising the company’s progressive outlook and dedication to building solid, win-win alliances. “The fact that TruckStore has grown to include 10 TruckStore agents, with a Centurion head office, is evidence of the company’s commitment to serving its partners and clients,” says Moloi.

In-house financing on offer

TruckStore offers its clients in-house financing from Daimler Truck Financial Services. “This plays a pivotal role, providing customers with customised financing options by offering various terms of instalment sales, operating leases, and contract purchases,” he continues.

“TruckStore’s focus on quality used commercial vehicles, strategic expansion, and commitment to innovation and customer satisfaction has set higher benchmarks for the industry. As TruckStore continues to innovate and chart new territories, our commitment to excellence remains unwavering,” Moloi concludes.

WIDE RANGE ON OFFER

TruckStore buys and sells all types of used vehicles, including:

• Tractor units
• Trucks
• Trucks with bodies (concrete mixer, refrigerated box body with or without refrigeration unit, beverage body, box, municipal body, platform, tank, silo, freezer body, all special body types)
• Low-loaders with and without cranes
• Tippers (two-way, three-way, hook loader, skip loader, cereal tipper, rear tipper, dumper, sliding tipper)