Serco lifts the service bar

Following the extensions to its Durban factory premises and the introduction of injected polyurethane (PUR) foam panel manufacturing technology, truck body and trailer manufacturer Serco has upgraded and expanded its Boksburg repair facility to further improve service delivery to customers.

The extensions comprise ten full-length trailer bays, each measuring 18 x six metres, providing a total extra work space of 1 080 m².

One of the bays is fully equipped to function as a spray booth and includes extraction ducting, fans, inlet filters and flameproof LED lighting. Meanwhile, three of the enclosed bays operate as a steel shop for the construction of sub-frames and other steel structures.

The remaining six bays are used for repairing insulated and dry-freight bodies and trailers.

Over and above this, a paved area of 2 400 m² has been added to service an additional 20 vehicles in fully serviced outside work bays.

Serco MD, Clinton Holcroft, says the investment in infrastructure and facilities is yet another indication of Serco’s confidence and commitment in the future of the South African economy. “This reflects the company’s determination to keep raising the standards of service it offers customers,” he tells FOCUS.

“The increase to our existing facilities in Johannesburg will help us improve turnaround times for repairs and increase the volumes we can handle. With rising business confidence in South Africa, and Johannesburg being the logistics hub of the country, we believe Serco is well placed to handle the business increase and are optimistic about the tremendous potential for our company,” says Holcroft.