MiX Telematics powers Isuzu Insight online platform

July 28, 2023

MiX Telematics has partnered with Isuzu Motors South Africa to provide a fleet management solution for the latest new-generation Isuzu truck range: the N-, F- and FX-SERIES. This is helping to reduce operating costs, mitigate risk, increase profitability, and enhance customer service.

The Isuzu Insight online platform is a custom-built OEM solution available as a subscription telematics service from Isuzu dealerships countrywide. The subscription can either be added as an upfront fee when the new truck is purchased or paid as a monthly subscription fee (from R299/month with no additional add-on services or accessories). This fleet management solution comprises a sophisticated on-board computer pre-installed in the truck on the production line.

The solution allows for drivers and vehicles to be monitored 24/7 via the online platform for efficiency and safety purposes. Driving behaviour can also be monitored and corrected thanks to advanced reporting and analytics. Activity timelines accessible via the online platform illustrate utilisation patterns and assist in optimising fleet efficiency and fuel consumption. Simply keeping tabs on fuel usage, for example, can result in an immediate 15% saving in fuel costs.

Henry Smith, fleet sales director at MiX Telematics, explains why the telematics solution is engineered directly into the vehicle, as opposed to being an aftermarket fitment: “Pre-installation means there is no downtime of the asset required to have the telematics device installed at a later stage,” he says. “From a solutions perspective, the software enables us to supply Isuzu and its customers with the latest technology and our trusted value-added services like the Beame stolen vehicle recovery service.”

The system also improves vehicle uptime, as diagnostic fault codes are identified early and service reminders allow for forward planning and scheduling. Customer service is further enhanced with features such as a “find the nearest vehicle” function, which allows fleet managers to identify the closest vehicle to a customer for quicker turnaround times.

MiX Telematics also offers a range of compatible value-added services and peripheral accessories that can be integrated into Isuzu Insight. In addition to the Beame recovery service (with the wireless device also pre-installed in Isuzu trucks), the customer can add a MiX Vision AI security camera, the in-cab voice kit, a panic button, and a breathalyser, as well as subscribing to the MiX Track and React 24/7 fleet bureau service.

Isuzu customers who want to keep their current telematics service provider can subscribe to Isuzu Insight to access the online platform but will not have the advantage of the rich analytics and insights provided via the MiX on-board hardware. Nor will they have access to the range of services and add-on accessories provided by MiX Telematics.

While the Isuzu connected truck concept is currently focused on commercial vehicles, Smith anticipates the OEM extending the embedded telematics hardware so that it will ultimately be installed in all Isuzu vehicles.