Maximise fleet potential through Ctrack’s Bureau Service

Whether a business utilises a fleet of five vans or 500 trucks, any operation is extremely complicated to run without telematics technology or fleet management software that dovetails with the hardware. That said, this software is only as effective as the person controlling it…

The efficient management of fleets and their associated data needs to be done by a person with sufficient training to get the most out of the specified fleet management system. Depending on the size of a fleet and how a business is set up, employing a dedicated person for this role might not be a practical or feasible solution.

While Ctrack offers several software solutions that allow owners or fleet managers to look after their own fleet management requirements (including the recently launched Crystal), the Ctrack Bureau Service enables customers to pair Ctrack’s world-class telematics technology with an expert fleet manager at a minimal cost.

Ctrack’s Bureau Service is a fully-fledged fleet intelligence service centre, offering a wide range of services. It gives customers hindsight, insight, and foresight in their fleet operations.

“Use of Ctrack’s Bureau Service allows customers to ensure that they are getting the absolute best out of our tried and tested hardware and software solutions, and that their fleets are being run in the most effective and productive way possible,” says Hein Jordt, chief executive officer of Ctrack Africa.

Ctrack’s Bureau Centre monitors and analyses movements, incidents, and alerts meticulously, providing analytical reporting and support to optimise fleet operations.

Highly experienced telematics consultants interrogate and interpret vehicle data, in order to provide the insights and actions to reduce future cost and make operational improvements. With this information, business owners are able to implement best practice methodologies that streamline operations, save costs, and focus on the core business.

Ctrack’s Bureau Service offers four levels, allowing fleet and business owners to select a package that best suits their needs and budget. Reports are tailor-made to customers’ needs: they can simply give a high-level overview if that is all the business needs, or provide a thorough analysis of any data stream.

Utilising the service is a quick and easy way to streamline a fleet operation and ensure that businesses get the most out of movable assets without the need for additional staff count and infrastructure.

The way vehicles are used has a massive effect on the bottom line; having expert eyes on them at all times is a sure way to secure fleets and reduce fuel and maintenance costs. The benefits of a 24/7 Bureau Service, therefore, include the fact that an expert always has eyes on customers’ assets and how they are being used, ensuring tighter control and immediate action against predetermined parameters.

In essence, Ctrack’s Bureau Service gives customers the right data needed to make the right decisions, as experts work in the background to monitor and analyse movements, incidents, and alerts, generating customer reports that are easy to act on. These controllers pay particular attention to schedule adherence and fuel consumption, ensuring that a fleet is run as efficiently and cost-effectively as possible. Direct communication with drivers ensures swift action in the event of any deviations or transgressions and ensures that customers nip negative trends in the bud before they become a habit and long before unnecessary resources are wasted.

The benefits for operators are multifaceted and include emergency response, panic alarms, and tamper alarms. These give the protection and backup needed in an environment fraught with risks, while a bodyguard service and even air response are available to help mitigate imminent threats.

“In an environment where running costs are always rising, the efficient and effective management of fleets is imperative to the success of a business that relies on moveable assets. Ctrack’s Bureau Service takes the guesswork out of fleet management and ensures the best results,” notes Jordt.