MAN places customers first!

One of the accolades awarded at MAN’s annual International Sales Conference is the Best CustomerFirst Award – and it went to MAN South Africa!

MAN South Africa is the winner of the illustrious Best CustomerFirst Market Award for the second year running.

The key principles that underpin MAN’s CustomerFirst initiative are:

• I am a partner for our customers
• I ensure that customers get timely answers to their requests
• I act as a proud representative for MAN
• I am “solution and implementation” orientated
• I behave proactively
• I contribute to continuous improvement of our processes, services, and solutions

Winning such an award is no small feat and is achieved by following the CustomerFirst guidelines and always keeping a finger on the pulse. In particular, MAN focuses on four key principles:

1. Customer Satisfaction Index
2. Customer Complaint and Enquiry Management
3. Vehicle Breakdown Management
4. Vehicle Off-Road Management

“Being awarded this prestigious accolade in consecutive years is high recognition of our team effort to give our customers world class service, even in tough operating conditions. In particular, we applaud our customer service management team, who work tirelessly on the front line of our business to keep our customers moving.

“The recognition proves once again that our customers are at the core of our business. Each of our team members is doing their best to satisfy and simplify our customers business. We have developed the ‘Strong Team, Best Decisions’ approach and believe that each MAN team member is an expert in their role and is confident enough to make the right business decisions. We simplify business in line with the MAN Values: respect, team spirit, determination, customer focus, and integrity, ” says Noko Seopa, head of customer service management.