Gautrain usability improved

Gauteng MEC for Roads and Transport, Ismail Vadi, and the Gautrain management agency have launched the new Gautrain website and mobile app with vastly enhanced usability features to ease the travel process.

“Passengers can now manage their Gautrain cards, trip planning and refund claims online. They will be able to register their cards, reload funds, buy Gautrain travel product passes, purchase bulk cards, view their card transaction history, check their card expiry dates and plan their real-time trips,” Vadi announced.

Although passengers will still be able to buy their cards at any Gautrain station, the new website and mobile application will allow passengers to create a profile where they will be able to manage their ticketing online by linking many cards to their online profile, check expiry dates and even block cards online.

Another exciting feature on the new Gautrain website and mobile application is the trip planning tool, which assists passengers to plan their route. Using this tool passengers are able to locate their nearest Gautrain Station from their current location (or type in the address they would like to use) to start planning their trip, They would be able to locate the nearest Gautrain bus, and see the real-time train schedules of their origin and destination stations as well as the total cost of the trip.

Importantly, this feature also allows users to view details of various other formal public transport services, such as bus rapid transit, and gives directions to bus stops and stations.