Author:tjaka-segooa

Strategic slowness: falling behind to move forward April 9, 2026 We live in an era defined by acceleration. Speed has become synonymous with success. Artificial intelligence (AI) responds in seconds, chatbots replace call centres, self-service platforms dissolve queues, digital dashboards promise frictionless efficiency. The corporate narrative is unmistakable: automate, optimise, accelerate. Yet beneath all this momentum lies a quiet contradiction. According to a recent YouGov survey, 80% of consumers report achieving better outcomes when interacting with a human agent, while […]

AI in SA: leaping ahead, or a limping hop? June 24, 2025 Can artificial intelligence (AI) transform South Africa’s logistics sector, or will outdated systems, policy lag, and a skills gap keep progress crawling? TJAKA SEGOOA says learning from best practice could be the way to go… In the bustling global landscape of logistics and transport, where milliseconds matter and predictive analytics have become the new compass, South Africa finds itself at a technological crossroads. AI offers a transformative promise: […]